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Updates on University Operations and COVID-19

Important University Information

Update (17/08/2020): Available Library Services

The list below entails available Library Services and how they may be accessed:

  • Course Textbooks – course requirements may be submitted via email to circ-desk@strathmore.edu or placed directly online via library livechat services.
    • Where digital copies are available, direct links shall be provided.
    • Where digital copies are not available, and chapter/page requirements are indicated, the resource request be serviced via scanning from hard-copy and availed. The volume of scanning shall not exceed the boundaries of fair use.
    • Physical copies may be borrowed as per the physical access guidelines below
  • Physical Library Access
    • The Main Library is open from 9am to 5pm (Mon – Fri only) for lending and return of materials not available in digital format. Lending requests should be made via any of our support channels to facilitate short turn-around times.
    • The ALN library holding the law collection is closed but resources held in it may be availed for lending by prior request (livechat, phone, email). Access to materials from this library will typically have a turnaround of at least 48 hours.
    • On-site reading services are available for limited university staff (on request via email or livechat) and closed to students.
    • The Library accepts return of items during library hours above via any reputable courier service that delivers to doorstep (we cannot collect from a pickup station) and provides delivery tracking (for dispute resolution). Delivery location is the Main Library or the University reception desk in the Central Building.
  • General Library Support
    • Livezilla (Livechat) is the primary support channel providing online chat, messaging and callback request facilities. Support hours are 8.00am – 6.00pm (Mon – Fri).
    • Phone support is available during the library hours (9am – 5pm, Mon to Fri) on +254 703 034600 (Library Main Counter). Due to current lean physical operations, not all calls may be answered directly but all calls received shall be returned within the hour.
    • email support is available on the following addresses:
  • Fine Waivers
    • Waivers on overdue items will be considered on a case by case basis and shall exclude the period prior to 13/03/2020. Extensions on due dates are available on request

March 2020 Update

The Library Services for current students and staff are available through off-campus access:


The Library team will be available to assist students through the Live Chat services available on the Library website.

N/B: Items falling due during the closure period will not be charged. Items already overdue at the time of closure will obtain waivers only for the duration that we are closed.

Graduate students, please take note of the following pointers to assist in having a smooth flow of activities.

  • Work on your document guided by the supervisor, then get an approval to defend. Confirm the submission deadline and defense dates with your respective school.
  • FIT students, submit your approved document through the Turnitin link (https://elearning.strathmore.edu/course/view.php?id=4756 ) and send a copy of the document to Dr. Vincent Omwenga (vomwenga@strathmore.edu) with the subject as “Final Thesis”.
  • SBS students, submit your approved document through the Turnitin link (https://elearning.strathmore.edu/course/view.php?id=4756 ) and send a copy of the document to Paul Bikundo (pbikundo@strathmore.edu) with the subject as “Final Thesis”.
  • SHSS graduate students, submit your approved document through the Turnitin link (https://elearning.strathmore.edu/course/view.php?id=4756 ) and send a copy of the document to Dr. Maureen Syallow (msyallow@strathmore.edu) with the subject as “Final Thesis”.
  • Strathmore Law School, submit your approved document through the Turnitin link (https://elearning.strathmore.edu/course/view.php?id=4756 ) and send a copy of the document to Dr. Jane Wathuta jwathuta@strathmore.edu
  • Ensure that you adhere to the formatting guidelines- font size (12), font styles, line spacing (1.5) and page numbering. All preliminary pages and appendices too should be attached. Follow the stipulated research guide for reference.
  • Ensure that you have a camera-enabled computer/ laptop.
  • Download and install the Zoom program from this link (https://zoom.us/download), no further action is needed after installation. A meeting prompt will be sent once a date for your defense has been confirmed.
  • Once all the above have been attended to, then you can be scheduled to defend online.
  • Ethics approval services will continue as normal.
  • Library services will be accessible through off-site access portal.

Strathmore University has improved on the eLearning  platform that was already available to provide an online learning experience.  All students who have been on break and are scheduled to resume their studies from April 1st, 2020 are requested to take note of the following:

Registration of new courses using the e-learning platform (students register on AMS via student portal which will be open on Monday 23rd March 2020). The registration period will continue until 30th April 2020. By the  closure of registration, all the usual registration protocols will hold.

6th  – 8th April – Attend orientation classes for online learning as indicated by your School. The mode of this orientation will be online, and it will cover two main areas – How classes will be delivered via -Skype for Business or Microsoft Teams which is an improved version of Skype for Business

9th  – 13th April – Easter Break

14th April – Commencement of online classes as per the timetable indicated by your School. The Lecturers will share the link for their courses that will allow students to attend the classes online and access learning materials on the official e-learning site.

Key communications should be channeled via schools emails to the respective school officers for action. Communication regarding Examinations and CATs will be availed at a later date.

Kindly contact your School Managers for further queries:

Faculty of Information Technology;

School of Humanities and Social Sciences;

School of Tourism and Hospitality;

Strathmore Law School;

Office of Graduate Studies;

Strathmore Institute of Mathematical Sciences;

Admitted Students for April 2020 Intake 

Pursuant to the Government directive to close all learning institutions, Strathmore  University has implemented online learning for the duration of the closure.

  1. All new students who have completed admissions processes and have paid the fee deposit will be contacted by the respective school administrators from Monday 23rd MarchFriday 27th March 2020.
  2. Registration of courses, orientation, timetable of the semester and all other University procedures will be done.  We are studying the modalities of the issuance of laptops considering the current situation. The University team is keen to assist each new student to on-board as seamlessly as possible.

New Admissions

Any inquiries and registrations by incoming  students or students seeking admissions should be sent via email to  admissions@strathmore.edu. To facilitate a prompt response to you, kindly include  a phone contact and email address in your queries.

All University social media channels remain open for enquiries:

Facebook –  https://www.facebook.com/StrathmoreUniversity

Twitter –    https://twitter.com/StrathU

Instagram –  https://www.instagram.com/strathmore.university/

To the Professional Course Students,

Dear Strathmore Institute ACCA/CPA/CIM/CISA/CISM/CFA Student,

We hope you are well and safe.

After closure of on-campus classes, Strathmore Institute took a progressive approach to commencing online classes and in the last two weeks, all diploma classes have successfully been completed. We are now ready to commence online classes for professional courses as we continue to liaise with external professional bodies namely KASNEB and ACCA. Online classes for professional courses will commence on Wednesday 15th April 2020.

The following platforms will be used to deliver these online classes: Zoom, Microsoft Teams and Skype for Business. It is possible to access these platforms via a smart phone or a computer. All the classes will be recorded and posted onto the Strathmore University (SU) E-Learning Platform and students who are not able to attend the classes at their scheduled times can access them later. It is important that you attend these classes and participate fully. In addition, the lecturers will upload assignments, tests, notes and a recording of their online classes.  Timetables will be shared with your respective course administrators. The online classes being rolled out are: ACCA, CPA, CISA, CISM and CHRP.

NB: Consultations are still ongoing on the best way to deliver online classes for our CFA students and communication on the same will be given in due course.

Strathmore Institute remains committed to providing you with high quality education.


Fulltime – ACCA/CPA Diplomas and ACCA: Christine Oketch, Email: coketch@strathmore.edu

Evening – ACCA/CPA, CIM, CISA, CISM: Wilter Ombong’i, Email: WOmbongi@strathmore.edu

CHRP, CFA: Josemaria Odera, jodera@strathmore.edu


  1. Strathmore Institute lecturers will commence online  teaching from Monday 23rd March 2020 for  all DIPLOMA STUDENTS for the first phase.         NB: All Professional Courses  will not commence teaching online on Monday,  the new date will be communicated in due course.
  2. The current class timetable will be used. The only change is that learning will be offsite, but online.
  3. For online learning to take place the students require the following:Username and password to log into the Strathmore E-learning platformPlease note all students have the capacity to reset the passwords through this link  https://su-sso.strathmore.edu/student-pss/private/login
  4. NB: Those who have not activated their strathmore email address will need it to access online content and attend online sessions.

Any student encountering difficulties accessing the Strathmore email should urgently  contact our Strathmore Institute HelpDesk via email and telephone.

When you send an email, indicate your Adm Number,  official name and your course.

A few graduate academic courses were interrupted due to the University closure. To complete the on-ongoing semester,  all the courses will commence online from Monday March 23rd, 2020 . All affected students will be contacted via email by their course administrators on the modalities of using the online platform. The timetables for each course will be maintained to the greatest extent possible.

All graduate students that need any clarification should contact their course administrators via email:


Teaching and Learning:

  • Teaching and Learning for the ongoing Trimester shall resume online from Monday 23rd March 2020
  • The timetables remain the same, therefore you are expected to avail yourself for the classes.
  • The normal attendance rules and guidelines will apply
  • Schedules for continuous assessment tests and assignments shall be advised by the individual faculty
  • Learning materials shall be uploaded on the e-learning platform
  • Thesis supervision and defenses will continue online

Executive Education(EE)

Programme dates have been rescheduled but inquiries and admissions to SBS Executive Education courses will continue in Kenya, and in the region.

For any support please contact the following:

In accordance with the Government’s directive, the majority of University staff will work off-site for the duration of the closure except for a essential staff drawn from the departments providing critical business continuity services for the University.

Staff working off-site  will follow the departmental business continuity plans and annual work plans as agreed with their Heads of Departments (HODs), to complete the identified tasks within the period of the University closure.

Working hours for all staff remains as usual, however, we call upon our staff to be available when called upon in view of the current situation.

Staff are requested to observe the Government agencies and University recommended health guidelines with respect to Coronavirus pandemic.

For any IT support required, send email to ICT support – support@strathmore.edu

All ongoing programmes running at the research centre  have ben moved to online platforms. To get in touch with specific centres contact:

From Monday 23rd March 

To consult any of the Chaplaincy team members, feel free to contact via the following emails

NB: No Mass from next week. 

Strathmore University Medical Centre will be open on Tuesdays and Wednesdays from 8.00am – 5.00pm for:

  • Patients on continuous treatment e.g., diabetes care clinic, hypertension and other specialist clinics etc.
  • Patients with pre-booked appointments and procedures e.g., dental services, dressings and physiotherapy etc.
  • Primary Outpatient care on these days only. 

Mental Health Services will be available through Mental Health Hotlines: 

  • 0724 255 169
  • 0793 380 485

However, we encourage staff and students to use our tele-triage services for advice by using the SUMC Hotline Number (0701 668 193) for urgent inquiries and tele-consultations.

Meanwhile to avoid unnecessary exposure we encourage that you use health facilities near you.

We will be updating our website https://sumc.strathmore.edu/ for information on the current COVID- 19 pandemic.

Until the University resumes normal operations, the following services will not be available:

  1. Issuing of Alumni ID Cards
  2. Granting access to the library
  3. Reunions and any other events that require a physical gathering

Communication from the office will go on as usual via our website, social media handles and the Alumni newsletter.

In case you need to reach out to the Alumni Services, please write to alumni@strathmore.edu

Guidelines on working remotely