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Britam, in partnership with Strathmore, Launches Tele-health Services


Britam, in partnership with Strathmore University, has launched Tele-health services, dubbed Britam Afya Mikononi, with the aim of providing its clients with remote healthcare during the Covid-19 pandemic.

The company has introduced the Tele-healthcare services in a bid to encourage the public to follow the Government directives on social distancing and staying at home as the pandemic continues to affect the country, and indeed the world.

This locally-developed innovative service has been made possible by Health-E-Net, a social enterprise incubated at iBizAfrica, and founded by Dr. Pratap Kumar, Senior Lecturer at the Strathmore University Business School. The Strathmore University Medical Centre will provide the tele-health services personnel.

Initially, the service will be accessible to existing micro and corporate customers on outpatient basis. Through sending a text message to 0777 012021, the Britam Afya Mikononi users will receive online diagnosis and treatment from qualified doctors. The doctor will issue a prescription to the patient, who has a choice to have the medicine delivered or collected from a designated nearby pharmacy.

To access the Tele-health services, clients will not be required to have smartphones, as prescriptions will be sent as an SMS link which can be downloaded at the pharmacy. This will help in minimizing the cost of accessing health care for the Small and Medium Enterprises and Micro customers.

Innovation Investment

Over the years, Britam has invested heavily in IT. During this unprecedented period we are able to leverage our top class IT capability and partner with Strathmore University to provide seamless medical services to our clients, said Jackson Theuri, Acting Chief Executive Officer Britam General Insurance.